Please, carefully read through the following terms and conditions of the ALAA AREF website. By ordering products on our website implies that you have read these terms and conditions and agree with them.
We update the collection of products sold on our website from time to time. We make reasonable efforts to supply all Products ordered in conformity with this agreement. If shortages of any ordered Products arise for any reason, the ALAA AREF website may allocate any of its products among its customers on any reasonable basis of its choice.
We reserve the right to change or update information about products available on the ALAA AREF website at any time without prior notice.
On the ALAA AREF website, you can come across products of different sizes, colors, and materials, and precious stones. The respective options are added to the product pages.
Filter items presented in the inventory by price or any of the suggested categories. On-site search and a list of suggested products are included to let customers easily find the items matching the search request.
At Alaa Aref, we make every effort to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our pieces in full detail, some pieces may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, size may vary slightly. On our site, we provide the measurement of each piece based on our manufacturing specifications.
Subsequent to order confirmation, we will process the order and deliver products within 3 to 10 working days to the shipping address the customer specified. Occasional delivery delays are beyond our control. Unless caused by our fault, we will not be responsible for any injuries, costs, fines, penalties, or expenditures incurred as a result of any delay in the delivery of the order. As soon as the products are shipped, the customer will receive a notification.
Orders placed on Friday or Saturday will be dispatched the next working day. Working days do not include weekends or Public Holidays in Saudi Arabia.
You have changed your mind? No problem. You can cancel the order and refund paid amount within 12 hours from time of the order, as the order is shipped after within 12-24 hours from time of the order. Once the order is shipped, it CAN NOT be canceled, and can send us return request after receiving the order as per Return Policy stated below.
The ALAA AREF website may provide full or partial product refunds under exceptional circumstances:
- Non-delivery of the product. Due to the shipping companies’ issues, customers might not receive their orders. In this case, we recommend contacting us for assistance. A customer should send us a written claim for non-delivery to our email within 14 (fourteen) days from the order date. Otherwise, we consider the product received.
- Products’ major defects. Customers should report defects of the ordered products directly to the ALAA AREF website administration via email.
If a customer is not satisfied with the product he/she ordered, a refund can be submitted. To return or cancel your order, please contact us via email with your product ID and order number.
Please mind, when returning a product, the shipping and postage receipt will be retained by you. All products must be securely packed in the packaging that you received them in. We won’t refund you money if the product is returned broken or damaged.
If you have a complaint, please contact us using the contact form. We aim to resolve disputes when they first arise. If goods arrive damaged or are faulty you must send a returns request via the contact form on the contact page, within 7 days and preferably within 48 hours.